TERMS OF
SERVICE

Minimum Order Quantity (MOQ)

The minimum order quantity for standard bulk production orders is 1,000 units per SKU. Orders below this threshold may be subject to a small-order surcharge or may not be accepted. Please contact our sales team to discuss specific requirements.

Sample Lead Time

Samples are typically completed within 7-10 business days after receipt of the customer's specifications, drawings, or reference samples, and after confirmation of the sampling fee. Actual lead time may vary depending on product complexity and current production schedule.

Bulk Production Lead Time

Upon formal commencement of bulk production -- defined as the date on which the production deposit is received and the sample has been approved -- the estimated delivery period is 30-45 calendar days. This timeline is subject to order volume, product specifications, and factory scheduling at the time of order confirmation.

Order Confirmation

An order is considered confirmed only upon written acknowledgment from Worldmile and receipt of the applicable deposit or payment as stipulated. Verbal or informal communications do not constitute a binding order. Worldmile reserves the right to decline any order at its sole discretion prior to issuance of a written order confirmation.

Order Modification or Cancellation

Requests to modify or cancel a confirmed order must be submitted in writing as early as possible. Modifications or cancellations after production has commenced may not be accepted, or may result in forfeiture of the deposit and/or additional charges to cover costs already incurred.

Customer Submission

To initiate a customization project, the Customer shall provide a physical sample, technical drawing, or detailed product specification. Worldmile will review the provided materials and issue a formal quotation including unit price, tooling costs (if applicable), and estimated lead time.

Deposit & Sampling Fee

Upon acceptance of the quotation, the Customer shall pay either a 30% deposit of the total order value or a pre-agreed sampling fee before sample production commences. The sampling fee may be credited against the final order value upon confirmation of bulk production, subject to mutual agreement.

Sample Confirmation & Production

Worldmile will produce and deliver samples for the Customer's review. Bulk production will only be scheduled after the Customer has provided written confirmation of sample approval. Any revisions requested after sample approval that alter the original specifications may result in additional charges and lead time adjustments.

Balance Payment Prior to Delivery

The remaining balance of the total order value must be paid in full before goods are released for shipment. Worldmile will issue an invoice and payment instructions upon completion of production. Shipment will be arranged only after full payment is confirmed.

Intellectual Property

The Customer warrants that any designs, drawings, trademarks, or specifications provided to Worldmile do not infringe upon the intellectual property rights of any third party. Worldmile shall not be held liable for any intellectual property disputes arising from manufacturing products based on Customer-supplied materials.

Pre-Shipment Inspection

Every product undergoes a comprehensive inspection and functional test by our professional quality control team prior to packaging and shipment. Inspections cover dimensional accuracy, surface finish, mechanical function, and compliance with agreed specifications or approved samples.

Third-Party Inspection

Worldmile welcomes and fully supports third-party quality inspections arranged by the Customer. Customers wishing to engage an independent inspection agency must notify Worldmile in advance so that appropriate arrangements can be made. All reasonable cooperation will be provided to facilitate such inspections.

Defect Claims

In the event that the Customer discovers quality defects upon receipt of goods, written notification with photographic or video evidence must be submitted to Worldmile within 7 calendar days of delivery. Claims submitted beyond this period may not be accepted. Worldmile will investigate all claims promptly and in good faith.

Remedies for Confirmed Defects

Where a quality defect is confirmed by Worldmile to be attributable to manufacturing error, Worldmile will, at its discretion and in consultation with the Customer, offer one or more of the following remedies: replacement of defective units, partial or full refund for affected goods, or a credit note applicable to future orders. The remedy offered will be proportional to the extent and nature of the defect.

Exclusions

Quality claims will not be accepted for defects arising from improper use, mishandling, unauthorized modifications, or normal wear and tear after delivery. Worldmile shall not be responsible for defects resulting from the Customer's own design specifications or materials supplied by the Customer.